(FAQ)

FREQUENTLY ASKED QUESTIONS (FAQ)

📦 Orders & Tracking

Q. How do I place an order on SHOPIQUEE?
👉 Just browse products, add to cart, and checkout with your details. It’s super easy & secure.

Q. How will I know my order is confirmed?
👉 After placing your order, you’ll instantly get a confirmation email or WhatsApp message with all details.

Q. How do I track my order?
👉 Once shipped, we’ll send you a tracking link. You can also always ask us on WhatsApp.

Q. Can I modify my order after placing it?
👉 Only if your order hasn’t shipped yet. Contact us quickly on WhatsApp to update address or items.

🚚 Shipping & Delivery

Q. How long will delivery take?
👉 Generally, 4-7 working days depending on your pin code. Remote areas may take slightly longer.

Q. Who delivers my order?
👉 We work with trusted couriers like Delhivery, BlueDart, DTDC & India Post to reach every corner of India.

Q. Can I choose delivery date or time?
👉 Not exactly, but you’ll get courier updates. You can call the delivery boy once it’s out for delivery.

Q. What if I’m not home during delivery?
👉 Don’t worry! They usually attempt 2-3 times. You can also reschedule by calling the courier person.

💳 Payments & Security

Q. What payment methods do you accept?
👉 We accept UPI, debit/credit cards, net banking, wallets & more — all via secure gateways.

Q. Is it safe to shop on SHOPIQUEE?
👉 100%! We use encrypted & PCI-DSS compliant systems. Your payment data is never stored with us.

Q. Do you offer Cash on Delivery (COD)?
👉 Currently, we don’t. This helps us keep prices low & shipping fast.

🔄 Cancellations & Returns

Q. How do I cancel my order?
👉 Message us on WhatsApp before the order is shipped. We’ll cancel it immediately & issue a full refund.

Q. What if I received a damaged or wrong product?
👉 So sorry! Just share photos with us on WhatsApp. We’ll arrange a free return pickup and send replacement or give full refund.

Q. How long do returns take?
👉 Usually 7-10 days from pickup to refund, depending on your bank. We keep you updated on every step.

Q. Are there any return charges?
👉 No. If the mistake is ours (wrong/damaged item), we cover all costs. Otherwise minimal courier charges might apply.

📝 General Questions

Q. Where are you based?
👉 We operate from Nirmali, District Supaul, Bihar, India, and deliver all over the country.

Q. How do I get in touch if I have more questions?
👉 Just WhatsApp us at +91 77648 59153 or email vikash@tracktopper.live — we reply super fast.

Q. What makes SHOPIQUEE different?
👉 Honest prices, carefully chosen products, quick shipping, and 24x7 personal support. For us, every customer is family.

🙏 Still have questions?
No problem!
Reach out anytime — we love to help you.
Thank you for choosing SHOPIQUEE ❤️